NLP At Work: The Difference that Makes the Difference in Business by Sue Knight

Acknowledgments x
Preface to the revised edition xii
1 WHAT IS NLP? 1
Neuro linguistic programming 2
The relevance of NLP 4
What will you gain from this book? 4
How does NLP work? 6
Part I: The Elements of NLP 9
NEURO 14
2 THINKING PATTERNS 16
Preferences in thinking patterns 17
Finer distinctions in thinking 20
Managing your thinking process 21
The SWISH: Shortcut to managing your thinking 26
Questionnaire: Identify your preferred thinking pattern 30
3 FILTERS ON YOUR WORLD 35
Learning to relate successfully 37
Associated/dissociated 38
Towards/away from 41
Match/mismatch 42
Big chunk/small chunk 43
Past/present/future 44
Activity/person/object/place/time 45
Internal/external 45
Convincer pattern 46
Questionnaire: Identify your filters 50
4 THINKING WITH YOUR BODY 61
The eyes have it 62
How else do we think with our body? 64
The importance of reading body language 66
Traditional ways of reading body language 69
Mind and body are one 69
Spotting the filters 70
Using body language to influence our state 75
Shortcut to using body language to achieve an aligned state 75
LINGUISTIC 79
5 ENRICHED COMMUNICATION 81
Sensory-specific language 82
Shortcut to using enriched language 88
6 PRECISION QUESTIONS 91
Lazy language 92
Deletions 94
Generalizations 97
Distortions 100
Manage your internal dialog 102
Manage your external dialog 104
Shortcut to challenging personal limitations 106
7 HYPNOTIC LANGUAGE 110
Applications in business 112
Ambiguity 113
Embedded commands and questions 114
Presuppositions 116
Distortions 119
Mind-reading 120
8 METAPHOR: THE KEY TO THE UNCONSCIOUS MIND 124
The structure of metaphor 129
The door to creativity 130
9 METAMESSAGES 135
The beliefs behind “healthy” metamessages 139
Factors that contribute to metamessages 14
PROGRAMMING 152
10 MODELING 154
The importance of modeling 155
Strategies 158
Decision-making strategies 160
Modeling in business 161
A benchmark for excellence 164
Shortcut to modeling a skill 168
11 STRATEGIES FOR SUCCESSFUL LIVING 173
Strategies for success 174
The groove in the well 175
Coding strategies 176
Why it is important to learn how to model 178
TOTE 180
Shortcut to developing a strategy 182
Part II: Model Yourself with NLP 185
12 TAP INTO YOUR INNER POTENTIAL: ANCHORING 188
Anchors can make or break our day 190
Making anchors work for you 192
Anchoring a resourceful state for yourself 193
Take responsibility for your effect on others 196
Business anchors 197
Switching states 199
Chaining resources 200
Anchoring insight 203
Shortcut to anchoring resourceful states 203
13 ALIGN YOURSELF: NEUROLOGICAL LEVELS OF CHANGE 208
The different levels 211
The influence of the levels 221
Sustainable change 222
Reactive or proactive? 223
C O N T E N T S vii
When we go out of alignment 226
Steps to personal congruence 227
Shortcut to personal alignment 229
14 WRITE YOUR OWN LIFESCRIPT: BELIEFS OF EXCELLENCE 234
How beliefs originate 236
How beliefs influence our lives 238
The beliefs of excellence 240
Beliefs that underpin appraisal 255
Beliefs at the heart of customer support 257
Beliefs that support negotiation 257
Shortcut to stepping into a belief of excellence 258
15 ACHIEVE WHAT YOU REALLY WANT: WELL-FORMED OUTCOMES 263
Problem thinking 265
Outcome thinking 267
Organizational outcomes 279
Shortcut to achieving what you really want 282
Part III: Lead with NLP 286
16 DEVELOP A CLIMATE OF TRUST: RAPPORT 288
How to build and maintain rapport 292
Rapport as a form of influence 295
Matching and pacing values in negotiation 299
Whole body listening 301
That email 304
Shortcut to building rapport 304
17 NEGOTIATE YOUR WAY THROUGH LIFE: PERCEPTUAL POSITIONS 308
Taking a balanced approach 309
Where and when can we use this approach? 311
Imbalanced positions 313
When should you use each position? 315
Organizational implications 318
Taking a balanced position on assertion 319
Shortcut to perceptual positions 322
18 RESOLVING CONFLICT: PARTS INTEGRATION 326
On the one hand… on the other hand… 327
Why bother? 328
Listening to the wisdom of your body 329
Shortcut to “pulling yourself together” 330
19 GIVING AND RECEIVING FEEDBACK 335
Feedback and modeling 337
Beliefs that support feedback 338
Receiving feedback 342
Giving feedback 344
Shortcut to developing your ability to give feedback 345
20 HIGH PERFORMANCE COACHING 350
The aim of NLP-based coaching 351
NLP and other kinds of coaching 353
Creating a platform for change 354
Finding our inner resources 356
Recognizing a state of high potential 359
The ladder to success 362
Presuppose excellence 362
Who is coaching whom? 364
Shortcut to coaching 366
Glossary 370
Taking your learning further 372